Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@wynwooddogfood.com or 305-505-5712

At Wynwood Dog Food Co., we're committed to offering fresh, premium-quality, and nourishing food choices that meet the unique nutritional needs of all dogs, especially those with health issues.

Yes, all of our meals are formulated to meet AAFCO standards, and we work with a team of veterinary nutritionists to ensure our meals are nutritionally complete and balanced.

 

No, our products do not contain any preservatives. We rely on the freezing process to preserve the freshness and quality of our meals.

 

Yes, we offer meal options that cater to dogs with specific nutritionally responsive conditions, such as kidney disease and pancreatitis.

At Wynwood Dog Food, we use human-grade ingredients and create simple recipes with a variety of proteins and vegetables that account for dietary restrictions. Our board-certified veterinary nutritionists formulate each recipe to be 100% complete and balanced according to AAFCO standards. We never use feed-grade ingredients and avoid processing our ingredients to be shelf-stable, ensuring your dog receives the highest quality and most natural nutrients available. Our ingredients are sourced from reputable food suppliers, local farms, and other human food purveyors that meet USDA standards.

The cost varies depending on your dog's food needs, including age, weight, activity level, and recipe choice. Since we deliver the food right to your door, you can rest assured that your dollars are going towards the highest quality ingredients rather than the mark-ups of a big retail store. For a 20lb dog, it will cost between $5-$6 per day. To determine your pricing options, fill out our Starter Box form!

 

Yes! All of our Complete & Balanced diets are formulated for every life stage, and we'll recommend a plan that's perfect for your puppy's age. Our Chicken + Rice and Beef + Potato are our most optimal diets for puppies.

 

Most locations are open 7 days per week from 10AM-7PM. Visit our locations page for exact hours. 

Wynwood Dog Food Co. has a 100% satisfaction guarantee. We offer a hassle-free refunds and returns for any of our products purchased within the last 30 days.

You can always contact us for any return question at (305)505-5712 or orders@wynwooddogfood.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

At this time, we do not offer a subscription for our dog food. However, we are always looking for ways to improve our service and offer more convenience to our customers. Please check back with us in the future for any updates or changes to our offerings. In the meantime, we are committed to providing high-quality dog food and excellent customer service to all of our customers.

Our dog food is considered 'fresh food' and everything is fully cooked to ensure it's safe and efficiently digested and absorbed. While our food is not considered raw, we still retain the maximum amount of nutrients and flavor by cooking our ingredients. We are committed to providing high-quality, healthy meals for your dog and our cooking process helps to ensure that your dog is receiving the best possible nutrition from our food.

Yes, our dog food is gluten-free across all of our diets. We understand that some dogs may have allergies or sensitivities to grains, so we offer a range of diets with and without grains to accommodate different needs. Whether you prefer a grain-free diet or one with grains, we have options that will work for your dog. We're committed to providing healthy and nutritious food that is safe and enjoyable for your dog.

All of our products, including our dog food, are proudly made in the USA. In fact, all of our food products are produced in our own facility located in Miami, FL. We believe in using high-quality ingredients and manufacturing our products locally to ensure the best possible quality control and safety standards. We are committed to providing safe, healthy, and nutritious food for your dog, and producing our products in the USA is an important part of that commitment.

While we are not a replacement for veterinary advice, our team is trained to provide guidance and recommendations on the most optimal diets for your dog. We understand that every dog is unique and may have different nutritional needs, so our team is here to help you navigate through the different options and find the best fit for your dog. However, it's important to note that if your dog has specific health concerns or needs medical attention, we always recommend consulting with a veterinarian. Our goal is to provide high-quality and nutritious food for your dog, and we're here to support you in making the best choices for your pet's health and well-being.

While we don't offer free samples of our dog food in our stores, we do provide free samples of our treats at all of our locations. Additionally, some select veterinary offices may carry free samples of our food, so it's worth asking your vet if they have any available. We understand that choosing the right food for your dog is an important decision, and we want to make sure that you're completely satisfied with your purchase. That's why we offer a 100% satisfaction guarantee on all of our products. If for any reason you're not happy with your purchase, we'll work with you to make it right.

Some of our condition-specific diets require a recommendation from your veterinarian or veterinary office. If your veterinarian recommends one of our prescription diets, please submit our Veterinary Recommendation Form and we'll reach out to your veterinarian to complete the process. Alternatively, if you have a written prescription from your veterinarian, you can email us at info@wynwooddogfood.com to submit it. We understand that some dogs have unique dietary needs based on their health condition, and we're committed to providing high-quality prescription diets to meet those needs.

  • Grain-free diets are being blamed for the recent spike in DCM in dogs, but to put the blame entirely on these specific types of diets would be simplifying as well as missing the underlying issue.
  • There is likely a “perfect storm” of genetic predisposition, a GI microbiota alteration or difference, and problematic pet food formulation/processing.
  • In the early to mid-2000s there was a similar scare with Newfoundlands and a few other uncommon DCM breeds fed lamb and rice bran diets.
  • These diets were low in protein, were not methionine/taurine supplemented (methionine and cysteine are precursors for taurine synthesis in dogs), were high in insoluble and soluble fiber and contained large amounts of ash.
  • This is very similar to what is going on today, except the diets being talked about are grain-free.
  • Common factors in implicated kibble diets:
    • Protein is below 26% as fed or less than 65g per 1,000 kcal.
    • No Wynwood Dog Food Diets are at or below 65g/1,000kcal
  • The protein is a mix of meat and plant protein.
  • Companies are not checking the specific amino acid content or the quality of those amino acids in the diet.
  • High ash content.
    • This means more bone-related protein in the diet, which is a poor source of protein.
    • Ash content is not typically found on dog food labels.
      • All Wynwood Dog Food diets have very low ash content due to proteins we source. Ash levels can be found in our Diet Analysis Guidebook.
    • Because methionine and cysteine are sulfur-containing amino acids, they can become oxidized during processing which will make their availability lower than what the manufacturer is expecting.
  • High levels of insoluble and soluble fibers derived from peas, beans and/or legumes.
    • Soluble fiber increases the bacteria in the GI tract that may be consuming taurine, which could be causing less reabsorption in the small intestine.
    • There may be an unknown unique interaction in the pet food causing a loss of taurine absorption.
      • For many years, grain-free carbohydrate sources have been used safely, particularly in novel protein diets.
  • It is critical pet foods are formulated by qualified veterinary nutritionists.
  • All Wynwood Dog Food diets are formulated by Dr. Justin Shmalberg, DVM, DACVN

No, your dog most likely does not need a low protein diet if they have kidney disease.

There is a paradigm shift that is happening with respect to protein and renal disease, in both cats and dogs. There was never any evidence protein caused the progression of renal disease (tubulointerstitial disease) as it does in rodents and potentially in humans. The studies that were performed on phosphorus restriction using normal commercial diets were always protein restricted due to manufacturing constraints from the large pet food manufacturers. Because the large pet manufacturers tend to use meat meals (protein with high bone/ash content) they are unable to lower phosphorus content without lowering protein content, as phosphorus is found in bone. Therefore, there was a dramatic linear relationship between phosphorus content and the protein content. When experimental studies were performed as early as the 1980s assessing dietary phosphorus and protein independently, it was found that phosphorus was the only determinant of progression (due to renal secondary hyperparathyroidism).  We recognize, more noticeably in cats, that in end stage kidney disease, loss of muscle / lean mass occurs fairly profoundly. Wynwood Dog Food’s renal diets are high in lean protein, allowing us to keep phosphorus at or below the amounts in commonly prescribed therapeutic commercial renal diets. This increases palatability, seems to preserve lean body mass and allows us to use phosphorus binders more sparingly.  

Our frozen meals can be stored in the freezer for up to 12 months. Once opened, our products should be consumed within a 5 days.

To safely thaw our frozen meals, we recommend defrosting them in the refrigerator or in cold water. We do not recommend cutting or trying to seperate the food while frozen.

 

The amount of food your dog requires depends on their age, weight, activity level, and overall health. We recommend consulting with a veterinarian to determine your dog's ideal weight and using that number in our Online Feeding Calculator or our Starter Box form.

Yes! Our food is truly fresh and free of preservatives, so it's important to treat it like real food. Keep it at a safe temperature in a refrigerator or freezer. Your box will also include an easy guide on how to store and feed the food properly.

 

You can serve it directly from the fridge or add a touch of hot water if your dog prefers warm food.

 

Gradually increase the amount of new food over a period of seven to ten days, starting with a small amount of the new food mixed with their old food. If your dog experiences any digestive issues, slow down the transition. Remember that every dog is unique and may require a more extended or even shorter transition period. Visit our How to Feed Fresh page for more details.

The frequency of feeding your dog depends on a variety of factors, including their age, size, activity level, and health status. Generally, adult dogs can be fed once or twice a day, while puppies and senior dogs may require more frequent meals. It's important to follow the feeding guidelines provided on your dog food package and to monitor your dog's weight and body condition regularly to ensure they are getting the right amount of food. Additionally, it's recommended to avoid feeding your dog right before or after exercising to prevent digestive issues. If you have any concerns about your dog's feeding schedule, it's always best to consult with your veterinarian.

Yes, you can mix our food with your dog's current diet. However, keep in mind that if you're transitioning your dog to a new diet, it's important to do it gradually over the course of a week or two to avoid digestive upset. Additionally, while it's optimal to provide a variety of diets or ingredients, our diets are formulated for long-term daily feeding, so you can choose to stick with just a single diet if you prefer.

Yes, our food can be refrozen, but please be aware that the recommended storage time is reduced to 3-4 days instead of the original 5 days. Additionally, the food should be consumed within 3 months after being refrozen. The nutritional integrity of the product remains intact even after being refrozen.

Yes, you can certainly feed your dog a variety of diets. It's important to note that introducing new diets or ingredients that your dog hasn't had before may cause an upset stomach, so it's crucial to gradually introduce any new food over the course of a few days to a week to avoid digestive upset. Additionally, feeding a variety of diets can help provide your dog with a diverse range of nutrients and prevent them from getting bored with their food.

We currently ship to the 48 contiguous states. Your dog's food arrives in refrigerated and environmentally friendly boxes that keep it safe.

Visit our Shipping Information page for exact costs.

Shipments typically ship next day, but please allow 3 to 5 business days before your order is shipped.

Orders must be placed before noon to ship same day.

Orders placed with a shipping address within our Local Delivery radius will be delivered with this service. If UPS shipping is preferred, please contact us.

Please note that we do not process orders for shipment Friday through Sunday and major holidays.

We will send tracking information via email. Large orders may be split into multiple boxes with separate tracking numbers.

Our drivers will do same-day local deliveries within a roughly 10 mile radius of our Wynwood location.

Zip codes include: 

33009, 33019, 33020, 33125, 33127, 33128, 33129, 33130, 33131, 33132, 33133, 33134, 33135, 33136, 33137, 33138, 33139, 33140, 33141, 33142, 33143, 33145, 33146, 33149, 33150, 33154, 33155, 33156, 33158, 33160, 33161, 33162, 33168, 33173, 33179, 33180, 33181, 

Our drivers will do same-day local deliveries within a roughly 10 mile radius from our Wynwood location.

  • Monday - Friday ONLY
  • Delivery window is 10 AM - 5 PM
  • Cutoff for same-day delivery is 9 AM.

We ask that you plan to be home when your order is delivered or leave a cooler outside or instructions for a safe place to leave your order.

If you won't be home during the delivery, you can leave specific delivery instructions for the carrier when placing your order, such as leaving the package at a specific location, with a neighbor, or at a nearby pick-up location. You can also consider having the package delivered to your workplace or a friend/family member's home if someone will be available to receive it. Please keep in mind that if the package is left unattended, Wynwood Dog Food cannot be responsible for any damage or theft.

Wynwood Dog Food in-store pickup is a service that allows customers to place an order online and have it ready for pickup at the location of their choice. This means that customers can avoid shipping fees and have their products ready for them to pick up quickly and conveniently.

 

Wynwood Dog Food will send customers an email when their order is ready for pickup or you can always give us a call.

Orders placed at least two hours before closing can typically be collected the same day.

Wynwood Dog Food will hold an order for 72 hours after it is placed. We will issue a refund if the order is not collected within this time.