Refund policy

At Wynwood Dog Food Co., we want every new customer to feel confident trying our food. That is why your first order is covered by our 30-day money-back guarantee.

If you are a first-time customer and you are not satisfied with your first order, contact us within 30 days of the purchase date. We will review your request and, if eligible, refund that first order.

The guarantee applies only to a customer's first order with us. Subscription renewals, repeat orders, add-on items, and later purchases are not eligible for a refund under this guarantee.

Because our food is fresh and perishable, we do not accept returns of food products once they have shipped. Please do not send food back to us unless our team specifically requests it.

Refunds, replacements, or store credits may be issued at our discretion based on the circumstances of each order.

Damages and Order Issues

Please inspect your order as soon as it arrives. If your order is damaged, defective, missing items, thawed, or incorrect, contact us immediately so we can review the issue and make it right.

Non-Returnable Items

Gift cards are non-returnable and non-refundable.

Contact Us

If you have any questions about your order, a refund request, or a shipment issue, please contact us at:

Phone: (305) 505-5712
Email: orders@wynwooddogfood.com